Customer Satisfaction Results 2025: Multiboost Delivers 100% European Quality

There’s no better proof of performance than hearing it directly from the people who rely on us. Every year, Multiboost invites its key partners to evaluate how we collaborate, deliver, and support their projects. Their feedback helps us refine our approach, strengthen partnerships, and ensure that our solutions keep meeting real-world needs.

Listening to Our Customers

Our 2025 survey reached a cross-section of system integrators and telecom service providers who rely on Multiboost for signal distribution, custom repeater design, and cloud-based monitoring. The results clearly show strong satisfaction levels across all categories, with an overall Net Promoter Score (NPS) of 9 out of 10, meaning almost every respondent would recommend Multiboost to a colleague or partner.

Evaluation Area	Highlights from the 2025 Survey
Product Quality 94%	Customers describe our hardware as “very satisfied” across the board, highlighting stability and performance.
Price / Performance 83%	Ratings remain solid, reflecting good value for technical quality and reliability.
Documentation 88%	Clear appreciation for the availability and clarity of technical materials, which make product integration straightforward.
After-Sales Support 94%	Multiple partners rated our support as “very satisfied”, recognizing quick response times and strong technical know-how.
Product Range 89%	Consistently strong feedback, customers value the diversity and completeness of our solutions portfolio.
Cloud Services 89%	80% of respondents use our cloud platform, with satisfaction ratings between 9 and 10. This confirms that the Multiboost Cloud meets expectations in reliability, usability, and performance monitoring.

What We Learned

Quality Comes First

Quality is paramount, and our customers see it. The recurring “very satisfied” ratings confirm that our hardware and firmware continue to meet professional standards across Europe.

The Cloud Experience Matters

The cloud experience is crucial. Users of the Multiboost Cloud consistently report high satisfaction, validating our investment in intuitive remote monitoring and device management.

Support Makes the Difference

Support is what makes the difference. Our after-sales and technical helpdesk continue to be key reasons customers stay loyal. Quick answers, clear guidance, and a human approach are what we strive for.

More Than a Manufacturer: A European Proposition

Beyond the positive feedback, these results reinforce our broader vision:

Multiboost stands out as the only company that both develops and manufactures Mobile Signal Repeaters entirely in Europe, under full European ownership. Every step, from design to production, is carried out locally, ensuring true European quality, compliance, and independence.

Truly made and developed in Europe.

Our approach offers clear advantages in today’s telecom landscape. We ensure full compliance with all EU security and sustainability standards, while keeping our pricing fully competitive with leading Chinese and US suppliers. At the same time, we maintain European product quality.

Across the industry, several operators are already exploring a shift toward greater European technology independence, and our portfolio is perfectly positioned to support that transition.

Building Long-Term Confidence

The 2025 survey confirms what we experience daily in the field: customers trust Multiboost to deliver reliable, high-performance connectivity solutions.

Whether through hardware design, OEM customization, or cloud management tools, our mission remains clear: to help system integrators keep their networks strong, compliant, and future-ready.

The Future of Connectivity

As we look ahead, we are committed to innovation. Our team is constantly exploring new technologies. We aim to enhance our offerings and ensure that our solutions remain at the forefront of the industry.

A Commitment to Sustainability

Sustainability is more than a buzzword for us. It is a core value. We are dedicated to reducing our environmental impact while delivering top-notch products. This commitment resonates with our partners and customers alike.

Expanding Our Reach

We are not just focused on the present. Our vision includes expanding our reach across Europe. We want to ensure that every business can benefit from our solutions. Seamless connectivity is not just a goal; it is a necessity in today's digital world.